Instagram : @oatforhuman
Whatsapp : +62 813 1110 4628
Email : operator@oatforhuman.com

OAT Head Office and Showroom

MAECRIB 
Barata Jaya XIII No 22
RT.08/RW.07 Gubeng
Surabaya, Jawa Timur
60282

Opening Hours:
Our showroom is by appointment only. Please contact us prior to your visit.

Welcome to our esteemed ordering process, meticulously crafted for your convenience. Begin by perusing our distinguished collection, carefully selecting the items that align with your preferences. Subsequently, seamlessly add chosen products to your cart. Upon completion, navigate to the secure checkout, where you will be prompted to provide essential details for a smooth and confidential transaction. Our user-centric approach ensures a seamless and efficient ordering experience. For any inquiries or assistance, our dedicated support team stands ready to assist you. Trust that your order will be handled with the utmost professionalism, ensuring a seamless and refined acquisition of our exceptional offerings.

While our website is a hub of information and inspiration, we want to ensure your shopping experience is seamless and efficient. For a more streamlined purchasing process, we invite you to explore our dedicated sales channels, such as:

Tokopedia : www.tokopedia.com/oatforhuman
Shopee : www.shopee.com/oatforhuman
Instagram : www.instagram.com/oatforhuman
WhatsApp : +62 813 1110 4628

Click on the provided links to effortlessly transition to your preferred platform, where you can confidently complete your purchase. You can also visit our store and our stockists to enjoy the purchase. We appreciate your understanding and look forward to serving you through these curated sales channels for an enhanced shopping journey.

We regret to inform our customers that currently we do not have any stockists.

For business inquiries/ stockist opportunities please reach us at:

Email: operator@oatforhuman.com

In order to facilitate a secure and convenient shopping experience, we offer a variety of payment methods tailored to meet your preferences. At checkout, you can select from a range of secure options, including:

- Credit Card
- Debit Card
- QRIS
- OVO

Our encrypted payment gateway ensures the confidentiality of your financial information, providing you with peace of mind during transactions. Additionally, we continuously strive to incorporate the latest advancements in payment technology to enhance the overall security and efficiency of our payment processes. We appreciate your trust in us and remain committed to ensuring a seamless and secure payment experience on our website.

Availability of all items is contingent upon stock levels. In the event that the goods you have ordered are not readily available, we will promptly notify you. Your understanding and patience in such instances are greatly appreciated.

In infrequent instances, errors may occur. Should you find yourself affected by such an occurrence, kindly reach out to our support team through some contact channels that we provide. We appreciate your understanding and are committed to promptly resolving any concerns you may have.

While we consistently strive to accommodate special requests, we regret to inform you that we cannot guarantee modifications to your order once it has been received. In the majority of cases, the inability to combine orders stems from the calculation of shipping costs based on volumetric weight. Combining parcels may lead to logistical challenges, potentially resulting in a failed delivery. Please note that the addition of items to an existing order is not within our operational capacity. We appreciate your understanding in this matter.

Regrettably, once an order has been placed, modifications or cancellations are not feasible due to our streamlined order processing system. We encourage customers to review their selections thoroughly before completing the purchase to ensure accuracy. We appreciate your understanding of this policy, designed to maintain the efficiency of our order fulfillment process and deliver a seamless experience for our valued customers. If you have any concerns or inquiries, please feel free to reach out to our customer support team for further assistance.

All sales are final, and returns are not allowed. Exchanges are permitted under the following conditions: Product defects or impurities, Size issues, Size availability. Please ensure that the tags remain attached to the item to qualify for an exchange. Exchanges must be requested within 3 days of receiving your package.

We would like to communicate to our valued customers that refund processing is solely applicable in the event of a misdelivery from our end or if the desired items are no longer available for purchase. We appreciate your understanding of these conditions and remain committed to ensuring a positive and seamless experience for our customers. Should you have any further inquiries or concerns, our customer support team is readily available to assist you.

While we make concerted efforts to replenish in-demand items, the limited edition, handmade, and made-to-order characteristics of certain products in our inventory may pose challenges to restocking. For items with potential restock availability, kindly request a notification alert through our contact for further information coming from our team. Your understanding of the unique nature of our offerings is sincerely appreciated.

We provide free shipping for global deliveries to enhance customer convenience. The estimated delivery period generally spans from 7 to 18 days, depending on the destination country. For more precise details or specific inquiries, please contact us through the provided channels with your order information.

We strive to ensure the accuracy of our product descriptions and specifications when they are published. While we make every effort to provide a close representation of product colours, please be aware that variations may occur due to differences in browser software or computer systems. We can only accept orders if there are no significant errors in the goods' description or advertised prices on our website. Please note that, to the extent permitted by applicable law, we do not provide any warranties, express or implied, regarding the accuracy of the information in our materials. We are not liable for any loss or damage resulting from the use of the information on our website by other parties. Your understanding is greatly appreciated.

We welcome the opportunity to explore collaborative partnerships through consignment and wholesale arrangements. For inquiries or expressions of interest, kindly reach out to us via email at operator@oatforhuman.com. We appreciate your consideration and look forward to the possibility of working together.