We kindly ask you to start by referring to our FAQ section if you have any questions. If you cannot locate a solution, please don't hesitate to reach out to us by submitting a customer service request through one of our communication channels.

Our goal is to address all your questions and inquiries within 48 hours, although there might be instances where it takes a bit longer, potentially resulting in some delays. We appreciate your patience and assure you that we will go back to you as soon as possible.

Thank you.

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How to contact us

Where is the OAT store

OAT Head Office and Showroom

Barata Jaya XIII No 22
RT.08/RW.07 Gubeng
Surabaya, Jawa Timur

Opening Hours:
Monday to Friday (16.00 - 21.00)
Saturday to Sunday(13.00 - 19.00)

How to order through OAT website

Welcome to our esteemed ordering process, meticulously crafted for your convenience. Begin by perusing our distinguished collection, carefully selecting the items that align with your preferences. Subsequently, seamlessly add chosen products to your cart. Upon completion, navigate to the secure checkout, where you will be prompted to provide essential details for a smooth and confidential transaction. Our user-centric approach ensures a seamless and efficient ordering experience. For any inquiries or assistance, our dedicated support team stands ready to assist you. Trust that your order will be handled with the utmost professionalism, ensuring a seamless and refined acquisition of our exceptional offerings.

Can I purchase through other sales channel

While our website is a hub of information and inspiration, we want to ensure your shopping experience is seamless and efficient. For a more streamlined purchasing process, we invite you to explore our dedicated sales channels, such as:

Tokopedia : www.tokopedia.com/oatforhuman
Shopee : www.shopee.com/oatforhuman
Instagram : www.instagram.com/oatforhuman
WhatsApp : +62 813 1110 4628

Click on the provided links to effortlessly transition to your preferred platform, where you can confidently complete your purchase. You can also visit our store and our stockists to enjoy the purchase. We appreciate your understanding and look forward to serving you through these curated sales channels for an enhanced shopping journey.

OAT stockists

Kemang Raya no 17, Kecamatan Mampang,
Jakarta Selatan, DKI Jakarta. 12730
+62 812 1117 9885

Payment method

In order to facilitate a secure and convenient shopping experience, we offer a variety of payment methods tailored to meet your preferences. At checkout, you can select from a range of secure options, including:

- Credit Card
- Debit Card
- GoPay
- Dana
- ShopeePay

Our encrypted payment gateway ensures the confidentiality of your financial information, providing you with peace of mind during transactions. Additionally, we continuously strive to incorporate the latest advancements in payment technology to enhance the overall security and efficiency of our payment processes. We appreciate your trust in us and remain committed to ensuring a seamless and secure payment experience on our website.

Product availability

Availability of all items is contingent upon stock levels. In the event that the goods you have ordered are not readily available, we will promptly notify you. Your understanding and patience in such instances are greatly appreciated.

What can I do if I get wrong item

In infrequent instances, errors may occur. Should you find yourself affected by such an occurrence, kindly reach out to our support team through some contact channels that we provide. We appreciate your understanding and are committed to promptly resolving any concerns you may have.

Can I combine orders or make changes to them after placing them

While we consistently strive to accommodate special requests, we regret to inform you that we cannot guarantee modifications to your order once it has been received. In the majority of cases, the inability to combine orders stems from the calculation of shipping costs based on volumetric weight. Combining parcels may lead to logistical challenges, potentially resulting in a failed delivery. Please note that the addition of items to an existing order is not within our operational capacity. We appreciate your understanding in this matter.

Can I change or cancel my order

Regrettably, once an order has been placed, modifications or cancellations are not feasible due to our streamlined order processing system. We encourage customers to review their selections thoroughly before completing the purchase to ensure accuracy. We appreciate your understanding of this policy, designed to maintain the efficiency of our order fulfillment process and deliver a seamless experience for our valued customers. If you have any concerns or inquiries, please feel free to reach out to our customer support team for further assistance.

Can I exchange an item

We regret to inform our customers that product exchanges are not available once a purchase has been finalised. We encourage thorough consideration of product selections before completing transactions to guarantee satisfaction. This policy is implemented to uphold the efficiency and consistency of our operations. If you have any concerns or require clarification, our customer support team is ready to assist you. We appreciate your understanding in this regard.

Can I get a refund

We would like to communicate to our valued customers that refund processing is solely applicable in the event of a misdelivery from our end or if the desired items are no longer available for purchase. We appreciate your understanding of these conditions and remain committed to ensuring a positive and seamless experience for our customers. Should you have any further inquiries or concerns, our customer support team is readily available to assist you.

Will there be any further restock

While we make concerted efforts to replenish in-demand items, the limited edition, handmade, and made-to-order characteristics of certain products in our inventory may pose challenges to restocking. For items with potential restock availability, kindly request a notification alert through our contact for further information coming from our team. Your understanding of the unique nature of our offerings is sincerely appreciated.

Estimated delivery times and costs

Please choose the service you prefer during the checkout process. You'll find estimated delivery times and precise costs clearly displayed at that stage. For more comprehensive information regarding shipping costs or delivery times, please feel free to get in touch with us through the contact channels that we have provided.

Accuracy of content

We strive to ensure the accuracy of our product descriptions and specifications when they are published. While we make every effort to provide a close representation of product colours, please be aware that variations may occur due to differences in browser software or computer systems. We can only accept orders if there are no significant errors in the goods' description or advertised prices on our website. Please note that, to the extent permitted by applicable law, we do not provide any warranties, express or implied, regarding the accuracy of the information in our materials. We are not liable for any loss or damage resulting from the use of the information on our website by other parties. Your understanding is greatly appreciated.

Wholesale & partnership

We welcome the opportunity to explore collaborative partnerships through consignment and wholesale arrangements. For inquiries or expressions of interest, kindly reach out to us via email at oatforhuman@gmail.com. We appreciate your consideration and look forward to the possibility of working together.